{"id":14,"date":"2021-05-02T09:43:17","date_gmt":"2021-05-02T09:43:17","guid":{"rendered":"https:\/\/new.e-class.live\/?page_id=14"},"modified":"2021-05-02T15:21:26","modified_gmt":"2021-05-02T15:21:26","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/new.e-class.live\/?page_id=14","title":{"rendered":"HELP&#038;FAQ"},"content":{"rendered":"\r\n<h2>EMAIL SUPPORT<\/h2>\r\n<hr \/>\r\n<p style=\"text-align: justify;\">Please review the relevant Guide (see below) before contacting our support team. Also see the Help menu item in e-class.live, which can also be downloaded separately from this page. To send an email to the e-class.live team with your request for support, click here <a href=\"mailto:support@e-class.live\">support@e-class.live<\/a>.<\/p>\r\n<p style=\"text-align: justify;\"><br \/>We will respond to your query within 24 hours, Monday to Friday. If the matter is urgent, please contact your nearest IDC office (see <a href=\"https:\/\/e-class.live\/Contact.aspx\">Contact<\/a>). Note that technical support may need to come from Europe or Australia, so please allow for time differences. In your message please add as much detail about your issue as possible. Include copies of any error messages if possible.<\/p>\r\n<p>&nbsp;<\/p>\r\n<h2>Help (FAQs, Troubleshooting, Etc.)<\/h2>\r\n<hr \/>\r\n<ul>\r\n<li><a href=\"https:\/\/new.e-class.live\/?page_id=42\">FAQs<\/a><\/li>\r\n<li><a href=\"https:\/\/new.e-class.live\/?page_id=50\">e-class.live Terminology<\/a><\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<h2>Downloadable Guides<\/h2>\r\n<hr \/>\r\n<table id=\"TABLE1\" class=\"table\">\r\n<tbody>\r\n<tr>\r\n<td>e-class.live brochure<\/td>\r\n<td>Download<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Participant Guide \u00ef\u00bf\u00bdJoining A Session<\/td>\r\n<td>Download<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Participant Guide \u00ef\u00bf\u00bd Interacting During a Session<\/td>\r\n<td>Downloa<a href=\"https:\/\/e-class.live\/library\/ParticipantGuide_InteractingEM.pdf\" target=\"_blank\" rel=\"noopener\">d<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Participant Guide \u00ef\u00bf\u00bd Optimising Your Audio<\/td>\r\n<td>Download<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Participant Guide &#8211; Optimising Internet Connection<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/ParticipantGuide_Internet_ConnectionEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Quick Start Guide for Presenters<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/QuickStart_PresenterEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Record and Playback a Session<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/Record_and_Playback_a_SessionEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Obtaining a Provider Licence<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/ObtainLicenseEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Quick Start Guide for Providers<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/QuickStart_ProvidersEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Provider Guide \u00ef\u00bf\u00bd Sample emails<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/ProviderGuide_Sample_EmailsEM.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Provider Guide \u00ef\u00bf\u00bd e-class.live Sessions (Tips and Tricks)<\/td>\r\n<td><a href=\"https:\/\/e-class.live\/library\/Provider_Guide_TipsandTricks.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n","protected":false},"excerpt":{"rendered":"<p>EMAIL SUPPORT Please review the relevant Guide (see below) before contacting our support team. Also see the Help menu item in e-class.live, which can also be downloaded separately from this page. To send an email to the e-class.live team with your request for support, click here support@e-class.live. We will respond to your query within 24 &hellip; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/new.e-class.live\/?page_id=14\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &#8220;HELP&#038;FAQ&#8221;<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/pages\/14"}],"collection":[{"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.e-class.live\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":14,"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/new.e-class.live\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/new.e-class.live\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}